Refund & Cancellation Policy

Last updated: October 13, 2026

In short: your deposit is fully refundable until design work starts. If you don't like the finished site, you don't pay the second half.

Website builds

Before work starts: if you cancel before we begin design work, we refund your deposit in full.
After work starts: the deposit covers work already done and is not refundable.
Our guarantee: if, after the preview and up to two free rounds of changes, you're not happy with the finished site and decide not to launch it, you don't pay the second half. We won't launch the site, and the design stays with us.
Once the site has launched and the final payment is made, the build fee is not refundable.

Any hosting or ongoing service is agreed with you in writing, including how to cancel it.
Unless that agreement says otherwise, you can cancel with 30 days' notice by email, and fees already paid for a past period are not refunded.
When you leave, we hand over your website files and help move your site to your new provider.

If you were charged by mistake or charged twice, tell us and we'll refund the incorrect amount in full.

Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank.

Please email us at tech@luckyrock.dev with your business name and what you'd like to cancel. We reply within one business day.